What is “Status”?
“Status” is where you can keep track of all of your market activities. It is a place where you will be constantly checking the status for each market. Every time a new market is updated, an email will be sent to you and you can go to “Status” to see the detailed information.
What is the “Open communication”?
The Open Communication is designed to provide a safe and secure trading environment for all members. We provide an open public communication platform for all members to keep record of all conversations during a market transaction. Through the “Open communication” system, both members have a public platform for trading in case of disputes or fraud. These detail conversations and reports will be evaluated.
Cooffer’s service is only to provide an online trading platform for members. All items published by members are provided on an “as is” basis, without being monitored or controlled by Cooffer. Cooffer does not get involved in the transaction and in the review of published articles or certification, the delivery of goods, payment, refund, warranty or other transactions. Members will be responsible for resolving disputes arising from the transaction. Please remember, good communication and credit history is the key to a successful swapping experience.
How do I refuse/cancel a market request?
Closing the market window will automatically refuse a market request from other members. You can also go to “Status” and click on market details to “cancel market” the market request.
How do I make a change to a market request?
To make changes to a market request you can simply click “Item change” to go back to the Market window with both members' lists side by side. You can select and drag to add items. Select and click “Delete” to remove an item.
What do the different statuses stand for?
Status: pending (click the Request swap icon to send request)
This means you have put in the items inside the market, but have not sent the request yet.
Status: (Waiting confirmation from xxxxxxx)
This means you’ve already sent out a market request and are waiting for a confirmation.
Status: Item Changed (Waiting confirmation from xxxxxxx)
This means you’ve made a change on this market request and are waiting for a confirmation.
Status: (Request from xxxxxxx)
This means you have received a market request from another member.
Status: Item Changed (Request from xxxxxxx)
This means the other member has made changes to the market request you sent.
Status: Request Accepted, Congratulations!
This means your market request has been accepted, and you are waiting for the items from the other member.
Status: Canceled by xxxxxxx
This means your market has been refused/canceled by the other member.
Status: Completed
This means you can leave feedback for the completed market.
I can’t find my markets, where did they go?
Normally, if you don’t see your markets in “In Progress Markets” you can find it in “Accepted Markets”. The system will automatically move a market from “In Progress Markets” to “Accepted Markets” when both members have agreed with the market request. If you are still experiencing problems, please click here to contact us.
What is “Accepted Markets”?
Accepted Market is a place to store all markets agreed by both parties. When both members agreed on a market request, the market is considered to be “Accepted”. The market will automatically move from “In Progress Markets” to “Accepted Markets”
What is “History”?
History is a place to store all completed markets. When a market is accepted, and you both have received the items from each other. Then the market is considered to be “Completed”. Once you’ve received the item from the other member, you should always go to “Accepted Markets” and click on “Completed” to move the market to the History.
What if I don’t receive the items from the other member?
Most transactions on the Cooffer’s market place are not in dispute. It is regrettable that some users would occasionally run into problems. However, most problems are easy to solve. Here are some tips before reporting a member:
Communicate again:
Most disputes are caused by misunderstandings during the process of communication and misperception. We suggest that you can try again to contact and coordinate with each other. We believe that through communication can resolve most of the misunderstandings and problems.
Soften your attitude:
It is very important to communicate with a sincere attitude and avoid any insulting or inappropriate wording. Most of the disputes are caused by poor communication and lead to difficulty in resolving trade disputes.
Evaluate the member:
Evaluate the member: Leave your feedback to the member and use the open communication market system. It will record all of your communication for any future use. (The rating system is designed to alert other members, and if a member has received a certain amount of negative feedbacks, the Cooffer system will remove these untruthful members).
If you have already tried the above methods, then you can click here to see how to REPORT.
Cooffer’s service is only to provide an online trading platform for members. All items published by members are provided on an “as is” basis, without being monitored or controlled by Cooffer. Cooffer does not get involved in the transaction and review of published articles or certification, the delivery of goods, payment, refund, warranty or other transactions. Members will be responsible for resolving disputes arising from the transaction. Please remember, good communication and credit history is the key to a successful swapping experience.
What if I can’t contact the other member after they agree?
If you do not receive an email from the other member, please check your junk folder. If you still don’t see anything, please use the open communication system provided for each market transaction and leave your message for the other member. We’ll send a notification to the other member every time you leave a message.
Note: It is very important that you use the open communication system to keep a record of time, and detailed conversations.
Cooffer’s service is only to provide an online trading platform for members. All items published by members are provided on an “as is” basis, without being monitored or controlled by Cooffer. Cooffer does not get involved in the transaction and review of published articles or certification, the delivery of goods, payment, refund, warranty or other transactions. Members will be responsible for resolving disputes arising from the transaction. Please remember, good communication and credit history is the key to a successful swapping experience.
How do I report an incomplete market transaction?
To report an incomplete market transaction, you can go to “Accepted Market” and select the market you wish to report. In the market detail page you will find a “report” button. Once you click “Report”, it will result in a record of “Bad apple” displaying on his/her profile. In order to maintain the orders of a fair trading environment, Cooffer has set up this report system which empowers the members to “report/cancel report”. This system is designed to provide an opportunity for members to improve their creditability through communication and reformation. When a violation has been reported, the system will issue a warning letter to the member and ask for improvement. The member’s account will be blocked, when he/she has been reported by five different members.
Cooffer’s service is only to provide an online trading platform for members. All items published by members are provided on an “as is” basis, without being monitored or controlled by Cooffer. Cooffer does not get involved in the transaction and review of published articles or certification, the delivery of goods, payment, refund, warranty or other transactions. Members will be responsible for resolving disputes arising from the transaction. Please remember, good communication and credit history is the key to a successful swapping experience.